Before a user can authenticate and reset their password by phone, your license administrator must first follow these steps here, to enable 'authenticate by phone' on your account.
This includes users who are looking to authenticate their centre license.
To reset your password and authenticate by phone:
Launch CoCreate, Click on <Login>
Remember to check the <Remember me> check box to simplify the login process next time you run CoCreate.
Click on <Forgot your password> just under the password input box
Enter your email address associated with CoCreate and click <continue>
Click on the <Send Code> button
You will now receive a text message with a 6 digit verification code to the mobile number associated with this account. This is to verify that the mobile number associated with the account is genuine.
Now enter the received verification code into the text entry field.
Next, Enter your new password for CoCreate in the <New Password> dialogue box, and confirm it by entering again in the <Confirm New Password> dialogue box, then click <Continue>
You have now reset your password for CoCreate.
Now follow the login process from the beginning
Enter the email address associated with CoCreate.
Click on <Contrinue>
Enter your new password and click on <Sign in>
Enter the name you want to use for CoCreate and click <Continue>
You will now be logged into CoCreate