To login a user must connect to the server. If the connection between the client application on the PC and server cannot be made then the error message above will be displayed and the user will not be able to login.
Common causes of connection failure are:
- No internet connection on a PC
- Firewalls blocking connection between PC and server
- The server is down
If you have checked options 1 and 2 please contact Engage Works to confirm the status of option 3.